We had an amazing experience at Fix-a-Crack! I had an Audi Q5 that had a pretty large crack in the windshield. I called Alicia, who was able to get me a quote and a timeline within an hour. She walked me through exactly why I needed the windshield and what they would do to fix it.
Once we dropped it off, Steven and his team went to work. They stayed after hours to fit my schedule (I dropped my car off at 6:30pm) and were able to get it fixed in 24 hours. They went above and beyond to make sure their customers were satisfied. Highly recommend!
Made an appointment via text the day before. Owners responded quickly by text and process was easy. Good instructions for locating them were provided and important as they aren't just right off the road.
Stephen did the work quickly and was very friendly while maintaining social distance. He answered all my questions and I had two chips repaired in less than 45 mins. Probably 10 mins of that time was just talking to the owners about non-repair stuff.
I'll return when I get my next inevitable chip in a windshield.
I certainly did not expect to be treated this well by the people who fixed my windshield. Steven and Alicia are two of the nicest and most considerate people that I've ever met. They wouldn't take my payment without first getting a chance to show me their work. I had set up an appointment for them to come repair my windshield this morning at the bank where I work. When they came in to tell me that they were done, I was stuck in the middle of a conference call. I didn't want to keep them waiting so I tried to pay them assuming that the crack had been repaired. Most people would've just taken the money and left. As much as I insisted, they decided that they would come back instead when I was available so that they could show me what they did. When they came back, they explained it all in detail and even pointed out another crack on my windshield that I hadn't even noticed. Steven and Alicia take a lot of pride in what they do and finding help like this is rare these days. They even sent me a text earlier today thanking me for letting them take care of my windshield. The whole experience actually made my day!
Went in for a star chip repair and was very pleased with the work Steven did. He not only explained the work as it was being done, he gave us additional tips to keep our windshield, headlights and grill clean. His wife, Alicia was friendly and you can tell they are true local business owners who are all about quality and customer service.
Great service. Experienced staff. And friendly to boot. The insurance didn't cover everything as last year. However that is not on the fine people at fix a crack. They were more than accommodating. Located at the burns motors on old 83. In the service department, where I also was allowed to wait in the lobby as they worked on my windshield. In and out in about an hour. I almost didn't write this review. But when I received a handwritten thank you/holiday card, I knew I owed them at least a review. You can't go wrong with these folks.
While 2000 miles from home, my motorhome had a cracked windshield and needed replacement. The shop assigned by my insurance company screwed the job up badly. Steve and Alicia from Fix-A-Crack took over to straighten out the mess, and that always makes the job harder. They went over and above, running all over the county to get me the materials needed to make the install right. They were also very respectful towards the original shop, showing me what had been done wrong, but without talking trash about their competitor. Classy move that showed character and confidence. The work they did was great, and I wish they had been called originally. Thanks Steve, Alicia and Frank!
I had a chip in my 2017 Pacifica. I called them and
They came to my place the next day. They did a simply outstanding job. Before beginning I was informed of everything they would do to make the repair. After they were finished I looked at my windshield and literally could not tell where it had been I highly recommend Fix a crack for any windshield repair.
Steven and Alicia came out on a Sunday afternoon and fixed my windshield. They helped me file our insurance claim. It was all quick and easy, at least on my part, Steven worked hard on my repair. They were very knowledgeable and just all around great people. I will use only Fix-A-Crack for all of our windshield repair or replacement.
On my way for a surprise birthday visit for my mom's 75th, a rock dings my windshield. I googled a repair place in McAllen, and found great reviews for this place so I gave them a chance. Thank goodness I did! I was first greeted by the wife. Friendly as can be. Due to Covid, you get to stay in your vehicle while the repair is done. I was offered a beverage while I waited. The husband was just as courteous. He got on the repair right away. I think from start to finish it was 20 minutes. I got to see the whole process first hand from the inside of my car. Fascinating. And the crack, hardly visible. Great job! Great experience all around. Highly recommend.
They are shorter than a dollar bill (6”)
They are not in the driver’s viewable area.
They are not in the ADAS camera view.
The chip is relatively new.